Reference

Legal terms for India

This page sets out how yy9 handles access, account data, cookies, request checks, and the way we respond when you ask for changes in India.

India lawAccount dataCookie useRequest trail

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How local law shapes access

yy9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We set our legal position around the place where you are and the law that applies there. If your access is allowed, you can use the account only within the terms shown on this page and any other terms linked from it. We may ask for

1
identity checks before we accept a data request, change account details, or process a closure request. Payment rails such as UPI, Paytm, and PhonePe stay tied to your account records, so we keep transaction logs for dispute handling and audit needs. If a local rule changes,
2
we update the wording here and apply the new version from the date shown on the page. When something is not permitted in your location, we do not make it available, and we do not try to route around that rule.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST PATHS

Where to send legal requests

If you need a legal check, start from the help form in your account and choose the policy topic.

Help form Submit a legal request from the help form inside your account. Choose the topic, add your user ID, and we route it to the team that can verify and answer it.

Live chat Use live chat when you need a quick route to the right desk. We can sort simple policy questions there, then move identity-linked requests to a verified channel.

Email trail For matters that need a record, send the message from the email tied to your account. That gives us a clean trail and helps us match the request to you faster.

DATA AND ACCESS

How we handle data and records

This page is not just text; it reflects how we work. We keep request records, support history, and access logs so we can answer disputes and follow local law.

Data handling

We keep account data limited to what is needed for service, dispute handling, and legal duties. That includes contact details, transaction history, and device signals tied to your profile.

Cookies

Cookies store session state, language choice, and small settings that make the page remember you between visits. You can clear them in your browser, but some preferences will reset.

Security checks

Strong passwords, device alerts, and short session windows help us spot unusual access. If you see a login you do not recognise, contact us from the account and we can check it.

Retention

We keep records only for the period needed to run the account, settle disputes, and meet local legal duties. After that, we delete or anonymise them through controlled internal routines.

Change requests

You can ask for a copy, correction, or closure request through the account help path. We may ask for proof before making changes, because the account must stay protected from misuse.

Contact route

Policy matters should start with live chat or the help form, then move to email if the case needs a written trail. We use the same account-linked thread until the request is closed.

Common legal questions for India

Use these answers if you want the short version before you send a request. The key points are simple: your access depends on local law, we verify identity before making account changes, and we keep only the records needed for service, disputes, and legal duties. If your case needs a formal trail, start from the account help path and keep the message tied to your profile.

It covers the terms that sit around your account: access, identity checks, data handling, cookies, record keeping, and the route for legal requests. If something differs by location, we follow the rule that applies where local law permits.

Yes. Eligibility depends on where you are, and we only make the service available where local law permits. If a rule changes, we update the page and apply the latest version from the stated date.

We use identity checks to protect your account, confirm change requests, and reduce misuse. If you ask us to correct, close, or export records, we may ask for account-linked proof before acting.

We collect only the details needed to run the account, resolve disputes, and meet legal duties. That can include contact data, device signals, and transaction records tied to your account history.

Cookies help keep you signed in, remember session choices, and measure how the site is working. If you clear them, some settings reset, but your account records stay linked to our internal logs.

Use the help form in your account and choose the legal topic. Tell us what you want changed, add the user ID if you can, and we will verify the request before we act.

Start with live chat for routing, then move sensitive matters to the help form or email trail. We keep the thread attached to your account so you can follow the response without repeating details.

Legal terms for India

Where to send legal requests

How we handle data and records

Data handling

Cookies

Security checks

Retention

Change requests

Contact route

Common legal questions for India

01 What does this legal page cover?

02 Does access depend on my state or country?

03 Why do you ask for identity checks?

04 How do you handle my data?

05 What role do cookies play?

06 How can I request a copy or correction?

07 How do I contact the legal team?

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