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How yy9 Handles Your Privacy

This policy explains how yy9 handles the account details, device signals, session logs, and payment records linked to you.

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CONTACT ROUTES

Ways to Reach the Privacy Desk

If you want to ask about your privacy record, write from the email linked to your account or send a message through the help form in your profile.

Email request Send your request from the email linked to your account. We use that address to match the record, confirm the person asking, and then handle correction, deletion, or access requests.
Help form Use the form inside your profile when you do not want to send email. Add the exact change you want, the record involved, and a way for us to verify your account.
Privacy desk If your request is about a payment trail, cookie record, or login history, name the date and the action so we can find the right entry and respond without delay.
SAFETY PRACTICES

Data, Cookies, Security, and Retention

We keep privacy handling tied to the record itself: account setup data, wallet logs, device signals, and support messages are separated by access controls so only the right staff can work on…

Data handling

We collect only the fields needed to run your account, keep wallet entries accurate, and answer support requests. Where a third party processes a record for us, it handles that record only for the task assigned.

Cookie use

Cookies help us remember your session, keep forms working, and reduce repeated logins. You can clear them in your browser, but some parts of the account area may ask you to sign in again.

Account security

We protect access with password checks, session controls, and device checks that flag unusual sign-in patterns. If we see a risk to your record, we may ask you to verify the account before we act on it.

Retention

We keep records only as long as needed for account handling, dispute response, fraud checks, or legal duty. After that period, the record is removed, masked, or stored in a reduced form.

Change requests

If you want a correction, copy of your details, or deletion where local law allows it, tell us the exact field or record. Clear requests let us act faster and avoid changing the wrong line.

Contact path

Use the privacy contact route in your account area or write from your registered email. Include your name on the account and the request type so we can match it without extra back-and-forth.

Common Privacy Questions From You

This section answers the questions you are most likely to ask before you open the account or send a request. We keep the answers focused on what we collect, why we use it, how long we hold it, and how you can ask for a change. If local law gives you a different right in your region, that local rule applies, and we will follow the record process that fits it.

We collect the details needed to set up and secure the record: name, contact method, login credentials, device signals, and the checks needed to confirm the account. We do not ask for extra fields unless a request or legal duty requires them.

Payment records help us reconcile deposits and withdrawals, spot failed transfers, and answer disputes. That trail can include UPI, Paytm, PhonePe, or Google Pay entries, along with time, amount, and status attached to the account.

Yes. We use cookies and similar tools to keep you signed in, remember session state, and make form steps hold their place. You can clear them in the browser, but some settings may reset.

Only where the task needs it: service partners that process records for us, payment partners that move funds, or authorities when the law requires a response. We do not pass your record around for unrelated use.

We keep each record for the time needed to run the account, answer a request, settle a dispute, or meet a legal duty. After that, the record is removed, masked, or archived in reduced form.

Send a clear request from your registered email or the help form, name the exact field you want changed, and include the account line it belongs to. We will process the request where local law allows it.

Yes. Access and use depend on local law and are available only where local law permits. If a regional rule changes what we can keep or share, we apply that rule to the record.

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