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Understanding Our Terms and Conditions

When you open an account on yy9, you're agreeing to our platform terms, which cover how your account works, how deposits and withdrawals are processed, and what happens…

Account security and verificationPayment terms for UPI, Paytm, PhonePeWithdrawal request proceduresAccount suspension and closure rules

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Core Terms Covering Your Account

yy9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account with yy9, you agree that you are of legal age in your jurisdiction and that participation is permitted under local law where you reside. Your account is personal and non-transferable; you alone are responsible for keeping your password and account activity confidential.

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Deposits made via UPI, Paytm, or PhonePe are final once processed and cannot be reversed except where local payment law requires otherwise. All transactions are subject to our anti-fraud checks and identity verification procedures. If we detect suspicious activity, we may temporarily restrict your account pending
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review. Withdrawals are processed according to the method you choose; timings depend on your bank or payment provider.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

How to Contact Us About Terms

If you have questions about any part of our terms, or if you believe a transaction has been processed incorrectly, our support team is available to help.

Live Chat Open the chat window in your account lobby during active hours. Our team responds to term queries, account access questions and payment disputes in real time.

Email Support Send detailed questions about our terms, refund requests or account issues to our support mailbox. We aim to respond within 24 hours on business days.

Account Settings Update your contact details, communication preferences and account security settings directly from your profile. This is where you can request account changes or opt out of communications.

PROTECTING YOUR DATA

How We Handle Your Information

Your account data — deposit records, withdrawal history, personal details — is protected by encryption and stored on secure servers.

Data Security

All deposits, withdrawals and account activity are encrypted end-to-end. Payment card and UPI details are tokenised and never stored in plain text on our servers.

Privacy and Retention

We retain account records for the duration of your account and for a set period after closure for tax compliance. Personal data is not sold or rented to third parties.

Cookie Management

Session cookies help us keep you logged in and prevent fraud. You can disable non-essential cookies in your browser or contact support to opt out.

Account Access Rights

You can request a copy of all data associated with your account by emailing our support team. We provide this information within 14 days of your verified request.

Changes and Updates

If you wish to correct personal details, update payment information or modify account settings, log in and go to your profile. Changes take effect immediately for most fields.

Dispute Resolution

If you believe a charge is incorrect or a withdrawal was not processed, contact our support team with transaction details. We investigate and respond within 5–7 business days.

Frequently Asked Questions on Our Terms

These answers address the most common questions players ask about our terms, account rules and what happens in specific situations.

You can request account closure from your profile settings at any time. We process closure within 24–48 hours. Any remaining balance will be withdrawn to your registered payment method after identity verification. Your account history will be retained for 7 years for legal and tax compliance.

Yes. All deposits are held in segregated bank accounts and are not used to cover operational costs. Even if yy9 faces technical issues, your funds remain safe and accessible once service is restored. Payment records are kept in multiple secure locations.

Absolutely. If you believe a transaction is incorrect, contact support with your transaction ID and payment method. We investigate deposit reversals within 3–5 working days and withdrawal delays within 2–3 working days, depending on your bank.

We use industry-standard encryption for all payment data. UPI, Paytm and PhonePe details are never stored; only a secure token is retained for future transactions. We comply with local payment security standards and undergo regular security audits.

Our terms permit one account per person. If we discover duplicate accounts linked to the same identity, we reserve the right to merge accounts or suspend them pending verification. This protects the platform from fraud.

Most withdrawals via UPI, Paytm or PhonePe process within 1–2 business hours after you submit the request. Processing time depends on your bank's clearing schedule. We send a confirmation email once the withdrawal leaves our system.

We may update our terms from time to time. Changes will be notified to your registered email at least 14 days in advance. If you do not agree with changes, you may close your account before the new terms take effect.

Understanding Our Terms and Conditions

How to Contact Us About Terms

How We Handle Your Information

Data Security

Privacy and Retention

Cookie Management

Account Access Rights

Changes and Updates

Dispute Resolution

Frequently Asked Questions on Our Terms

01 What happens if I want to close my account?

02 Are my deposits protected if the platform goes down?

03 Can I dispute a deposit or withdrawal?

04 How do I know my payment details are safe?

05 What if I have multiple accounts?

06 How long does a withdrawal take?

07 Can yy9 change these terms?

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